1. Water Rating
  2. Label and display products
  3. Labelling requirements

Product labelling and display requirements

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​When you are supplying or selling products that we regulate​ under the Water Efficiency Labelling and Standards (WELS) scheme you have a legal obligation to make sure the products are:

These requirements apply to products displayed in a store, online or in a display unit, on product packaging and in brochures, advertising, catalogues, display cards, editorials, electronic displays, magazines, product specifications and inclusions lists.

Everyone in the supply chain (including manufacturers, importers, wholesalers, retailers, builders and developers) must meet these responsibilities to avoid penalties under the WELS Act.

Builders and developers are considered suppliers when they include regulated products in a building development or renovation.

Check registration status

Check our product registration database to make sure the product you want to supply is registered. You will also need to make sure your water rating information matches the details in the database.

Registration details that must match the product supplied:

  • model name (for all product packaging and in displays when the registration number is not shown)
  • registration number
  • water consumption
  • star rating
  • image of product
  • product type
  • subtype of product.

Check all product details required on the water rating label and in the WELS text advice in Australian Standard 6400:2016.

Search the database using the model name or registration number, if it has been provided.

If the product is not registered, talk to your supplier about who will register it. You can register a product, if you have permission from the manufacturer.

Registrations can expire. You will need to track the registration status of products in your inventory to make sure they are currently registered.


Meet label design specifications

Water rating labels must be designed to meet the specifications in Australian Standard 6400:2016.

Check the standard for details on label design, including rounding of the water consumption figure and the sizing, colours and fonts you must use.

Details that must be included on the label vary depending on the type of product.

Taps, showers, lavatory equipment, urinals and flow controllers must include:​

  • star rating
  • water consumption or flow rates
  • licence number
  • registered company name for the licence number
  • product-specific information in accordance with the standard.

All of these products must be displayed with the registered model name or registration number.

Dishwashers and washing machines must include:

  • star rating
  • water consumption
  • brand ID
  • model ID
  • tested program setting
  • ​product-specific information in accordance with the standard.

Find out more about information provided on the water rating label​.

Use text advice

In some cases you can provide text advice instead of a water rating label.

Before you use text advice, check Australian Standard 6400:2016 to make sure you are not required to provide a water rating label with your product.

Details that must be included in text advice are explained in the standard, and vary by product type.

Expand All

Showers

Text advice must be consistent with the water rating label and include:

  • ‘WELS’
  • star rating
  • flow rate in litres per minute
  • model name or registration number, or both
  • if required, the contents of the additional information label as per Clause 2.5.4.3 of Australian Standard 6400:2016.

Brand can be included for traceability but is not required.

Tapware

Text advice must be consistent with the water rating label and include:

  • ‘WELS’
  • star rating
  • flow rate in litres per minute
  • model name or registration number, or both
  • if required, the contents of the additional information label as per Clause 2.5.4.3 of Australian Standard 6400:2016.

Brand can be included for traceability but is not required.

Flow controllers

Text advice must be consistent with the water rating label and include:

  • ‘WELS’
  • star rating
  • flow rate in litres per minute
  • model name or registration number, or both
  • if required, the contents of the additional information label as per Clause 2.5.4.3 of Australian Standard 6400:2016.

Brand can be included for traceability but is not required.

Text advice can be used on the packaging of flow controllers (including multipacks) where there is not enough space to include the minimum size water rating label(s).

Lavatory equipment

Text advice must be consistent with the water rating label and include:

  • ‘WELS’
  • star rating
  • dual flush—full/half/average flush in litres
  • single flush—single flush in litres
  • model name or registration number, or both
  • if required, the contents of the additional information label as per Clause 2.5.4.3 of Australian Standard 6400:2016.

Brand can be included for traceability but is not required.

Urinals

Text advice must be consistent with the water rating label and include:

  • ‘WELS’
  • star rating
  • flush in litres per stall
  • model name or registration number, or both
  • if required, the contents of the additional information label as per Clause 2.5.4.3 of Australian Standard 6400:2016.
Brand can be included for traceability but is not required.

Dishwashers

Text advice must be consistent with the water rating label and include:

  • ‘WELS’
  • star rating
  • water usage (litres)
  • load capacity (place settings)
  • model name
  • if required, the contents of the additional information label as per Clause 2.5.4.3 of Australian Standard 6400:2016.

Registration number and brand can be included, but are not required.

Washing machines

Text advice must be consistent with the water rating label and include:

  • ‘WELS’
  • star rating
  • water usage figures (litres)
  • load capacity (kg)
  • program used
  • model name
  • if required, the contents of the additional information label as per Clause 2.5.4.3 of Australian Standard 6400:2016.

Registration number and brand can be included, but are not required.

Combination washer-dryers

Text advice must be consistent with the water rating label and include:

  • ‘WELS’
  • additional water used to dry the clothes
  • water usage figures (litres)
  • load capacity (kg)
  • model name.

Registration number and brand can be included but are not required.

Match m​odel name

If you choose not to display the registration number, the model name you display with a product must match the model name registered in our database. This applies whether you are using a water rating label or text advice.

Minor differences are acceptable, such as colour variations.

Example

An acceptable change in the model name:

  • registered model name of the product is Rome Toilet Suite
  • displayed model name with the product is Rome Toilet Suite Black​.​​​

If you vary the model name from what is listed in our product registration database, you will need to either:

  • register the product under that new model name
  • display the correct registration number with the product, if you are displaying the product out of packaging.

Packaging for registered products must include the registered model name and a water rating label. Displaying the registration number or text advice instead of a label is not an option for product packaging. An exception is made for flow controllers, where text advice is acceptable if the packaging is too small to fit a label.

Display water efficiency information

Correct water efficiency information must be visible when you profile, display, promote, market, sell or supply regulated products in any way.​

Use of the water rating label or text advice depends on how you are displaying or advertising products:

  • In store product displays — use either the water rating label or text advice. Dish​washers and washing machines must have a water rating label on or next to the product on display.
  • Online listing — use either the water rating label or text advice.
  • Packaging — use the water rating label. Supply the label in the contents of the packaging for dishwashers and washing machines. If flow controller packaging is too small, you can use text advice instead.
  • Property development or display suite — use either the water rating label or text advice, except for dishwashers and washing machines​ which must have a water rating label on or next to the product.
  • Property inclusions list — use either the water rating label or text advice.
  • Catalogues and brochures — use either the water rating label or text advice.

Position the label or text advice so that it is clear to the consumer which product it relates to.

Dishwashers and washing machine labels

When displayed in store and out of packaging, dishwashers and washing machines must have the water rating label visible to the consumer. The label must be adhered to the upper-front part of the appliance. If this is not possible, position the label somewhere on the front of the appliance or use a swing tag attached to the upper-front part of the appliance. If the swing tag can rotate, it must be double-sided.

Where there are no options for attaching the label to the front, position the label on top of the washing machine or dishwasher. It must be at the front and not obscured when on display.

Label placement on the side, back or base of the product is not permitted.

Checklist

Use our checklist to help you meet label and display requirements for products you are supplying.

Download

DocumentPagesFile size
Water efficient product labelling and display checklist​ PDF1188 KB

If you are having difficulty accessing these files, visit web accessibility.

​​​​​​​

​​​Water efficiency standard

Product testing, rating, labelling and display requirements are detailed in Australian Standard 6400:2016 Water efficient products — Rating and labelling.

You can download a free PDF version of the standard by registering with SAI Global.

Download the standard

​​​